What is the procedure for shipping evidence to DPI?
You will need to fill out a claim form, package the evidence with the completed claim form, place a shipping label on the package, and send to DPI. If you do not have a shipping label, then you can contact our Customer Service Department and they will be able to provide you with information on how to receive shipping labels. Always be sure to include a physical address on the claim form.
Small items can also be sent to us using our Adjuster’s Kit.
How do I get a large item picked up?
You will need to fill out a claim form and either email or fax it to us. One of our Customer Service Representatives will contact the shipping company to request a quote on the item to be picked up. You will receive a prepaid shipping invoice either by email or fax with your quote. The invoice will need to be paid before we can have your item picked up. The shipping company will then contact the insured to make arrangements to have the item picked up and shipped to us. Always be sure to include a physical address on the claim form.
How do I have an item returned or disposed?
You need to send your request in writing by email, fax, or letter to our Customer Service Department. A physical address is needed for returning evidence; UPS will not deliver to post office boxes.
Please note: we are not able to return or dispose of evidence until all outstanding invoices are paid.
Where can I find information on how to properly pack my evidence?
Packing guidelines:
FedEx: How to Pack
UPS: Packaging Guidelines
United States Postal Service: Preparing Shipments
Hazardous material:
FedEx: Shipping Dangerous Goods and Hazardous Materials
UPS: Hazardous Materials Online Guide
United States Postal Service: Shipping Restrictions